Request to permanently delete your DealBreaker account and associated data
This action is permanent and cannot be undone.
Before proceeding, please consider:
Follow these steps to request account deletion:
Open the app or website and log in to your account.
Tap on the Settings icon (⚙️) located in the top right corner of the app.
Select "Account" from the settings menu.
Scroll down and tap on "Delete Account" or "Request Account Deletion".
Enter your password to confirm your identity.
Choose a reason for leaving to help us improve.
Check the box to confirm you understand the consequences, then tap "Permanently Delete Account".
Your account will be deactivated immediately and permanently deleted within 30 days.
When you delete your account, the following data will be permanently removed:
| Data Type | Status | Timeline |
|---|---|---|
| Account Information (Name, Email, Phone) | ✅ Deleted | Within 30 days |
| Profile Photo | ✅ Deleted | Within 30 days |
| Product Listings | ✅ Deleted | Within 30 days |
| Chat Messages | ✅ Deleted | Within 30 days |
| Reviews and Ratings | ✅ Deleted | Within 30 days |
| Payment Methods | ✅ Deleted | Within 30 days |
| Search and Usage History | ✅ Deleted | Within 30 days |
| Transaction Records | ⚠️ Kept | 7 years (legal requirement) |
| Backup Data | ⚠️ Kept | Deleted within 90 days |
| Fraud Prevention Records | ⚠️ Kept | Anonymized, kept as needed |
If you cannot access your account, you can request deletion using one of these methods:
Email: privacy@dealbreakerportal.com
Subject: "Account Deletion Request"
Include: Your registered email address and phone number
Website: https://www.dealbreakerportal.com/contact
Phone: +254 (757) 500-506
If you are in the EU (GDPR) or California (CCPA), you have additional rights:
To exercise these rights, contact us at privacy@dealbreakerportal.com
If you're having trouble deleting your account, our support team is here to help:
All data deletion requests are processed securely and in compliance with:
Last Updated: August 17, 2026